What to Look for in an LED Wall Company

There are many LED wall companies, with prices ranging from super affordable to quite expensive. That said, these companies also have varying quality in their services. And sometimes, a low price can mean substandard service.

From the type of LED products to the quality of customer support and the specialized industries they serve, this guide breaks down everything to consider for a satisfying purchase.

How to Choose an LED Wall Company

When thinking about what to look for in an LED wall supplier, the consultation, buying, installation and management processes all play a role, especially if you’re hiring for an event. You can start by identifying if the products are the right fit.

1. Identify the Suitable LED Displays

Some LED displays are better for indoor events, while others work better outdoors. Additionally, the quality of the display impacts the viewing experience. So, when you’re selecting an LED display, consider:

• Pixel pitch: Pixel pitch refers to the distances between the display's LED lights. The smaller the distance, the higher the resolution, which is essential for closer viewing distances. A large pixel pitch may suffice for outdoor viewing. As a rule of thumb, a 1-millimeter pixel pitch display generally looks good 8 feet away.
• Resolution: Full HD and 4K resolutions are better for viewing from a distance. If you need LED displays for your conference centers, board rooms or other indoor spaces, you can go for displays with ultra-high resolutions.
• Brightness and visibility: The lighting affects the LED display’s brightness and visibility. You may need more brightness (more nits) when outdoors. The LED wall display should also remain clear when handling ambient light.
• Size and configuration: The appropriate size and placement of LED walls depend on your venue. Bigger sizes don’t always result in the best viewing experience. Make sure the LED displays are proportional to the room or outdoor space.
• Durability: Durability affects the LED wall’s long-term performance. This is extra important for outdoor displays to ensure the wall can handle the weather conditions. Outdoors, the LED wall may be susceptible to wind, rain and extreme temperatures.

Also, confirm the LED wall company has sufficient displays in stock for your use case. For instance, Refresh LED keeps 2,000 panels in stock to provide quick turnarounds for your events.

2. Go Through the Consultation Process

The consultation process can help you figure out if the LED wall company can bring your vision to life. This is also an opportunity to discuss your budget and timeline. You may receive specification sheets, line itemization and mock-ups. Once you receive a proposal, you can decide whether you want to push through.

You should look for companies that are interested in building a relationship with your organization. They will bring more care to the table and work to ensure your event's success.

3. Review Installation Procedures and Customer Support

This step is where many companies fall short. LED wall companies that provide really affordable pricing don’t often come with dedicated customer support. 

Try to select a company that understands its products fully and can provide you with sufficient help when you need it. For instance, Refresh LED is on standby before, during and after the installation process to ensure everything goes smoothly. Our technical assistance is also available seven days a week.

Additionally, ensure the company you choose provides LED displays that are compatible with your digital systems. Plus, you should have skilled personnel to manage the technology and software. Some LED wall companies, like Refresh LED, provide the appropriate training for your staff.

4. Read Customer Reviews

You can check reputable review websites and online forums for other clients’ experiences with the companies you're eyeing. Some LED wall companies, like Refresh LED, post their customer reviews on their websites.

5. Consider the Industries Served

To choose the best LED wall company, consider one that specializes in your specific industry. This makes the process smoother, as the company will already understand what your audience and organization need. For instance, because our team at Refresh LED is composed of worship leaders, ministers and others serving in the ministry, we can provide the best service for churches, among the other industries we serve. 

LED Wall Broker vs. Manufacturer

LED displays can be provided by an LED wall reseller or manufacturer. The resellers, also known as brokers, can offer more affordable pricing since they only sell the products. These products are sometimes outsourced from companies abroad. This also means that with resellers, you miss out on quality customer support and the other services essential to your event's success. 

Manufacturers, on the other hand, know their products like the back of their hand since they built these themselves. They are also usually experts at training your staff and troubleshooting any problems. That said, their services can come with a higher price, sometimes triple the cost of an LED reseller.

To choose an LED wall company, consider your budget and what comes with this specific price range. You’ll want a balance of good services at an ideal price. Refresh LED can provide just that.

Refresh LED Is a Company You Can Trust

Refresh LED can offer the LED displays you need, whether they’re for your church, university, commercial establishment or planned events. We have options for indoor and outdoor displays, with varying specifications. We also offer free design mock-ups and custom-made proposals to help you visualize your goals.

Because we are a people-first company, we want to ensure that what we offer fits your expectations. That’s why we provide a clear and simple agreement with a straightforward installation process, so it can be easier for you to establish trust with our team. You’ll also get a dedicated service manager, so you won’t be at a loss at any moment for handling our equipment.

Request a free quote today so we can start discussing your needs. Or, if you're still on the fence, you can download our buyer’s guide to learn more about our products.