Our Process

Simple. Honest. Dependable.

Hands-On & Accountable

  • We are the people you will see on install day.
  • We are the experts in the details and specifications.
  • We are the designers.
  • There is no middle-man so you can trust the product from conception to completion – and the support for years to come!

Four Simple Steps

Consultation

We begin every LED Wall project with a relationship-focused mindset in our initial consultation. This could be over the phone, in person or through email communication. Our goal is to learn what your end vision is for your space and hone in on what makes your needs unique. Regardless of the budget, size of project, or timeline, we’re going to give every person the same dedicated attention.

Mockups

Our team of LED professionals will produce a few designed mock-ups with a close ratio of what the LED Wall System could look like in your space. We will then design a custom-made proposal that lays out the entire project from start to finish. Each LED Wall proposal comes with mock-ups, spec sheets, line itemization, and an all-in project cost.

Dedicated Project Manager

Upon making a decision to work with us, every client is assigned a dedicated project manager to assist in preparing for the LED Wall Installation. In most cases, the LED Wall turn-around time frame is expected in 4-8 weeks. Within those weeks, we work closely with each client to ensure a successful LED Wall implementation.

Install & Training

After the installation process is complete, every client is then assigned a dedicated service manager. This is your main point of contact for any service issues, questions, or problems. With 24/7 tech support and on the spot servicing, our personalized post-installation care package is what truly sets us apart.

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Refresh LED Benefits

3-Year Warranty

We stand by our products and services. Whether you’re a church, a business, or a venue, you’re going to benefit from a 3-year Refresh LED Warranty, which covers all of your equipment. From repairs and redesigns, to general technology related questions, all of our clients receive the same quality guaranteed warranty and benefits.

On-Site Training

Every order comes with a detailed on-site training session from a skilled LED technician. Panel maintenance, servicing procedures, general integration, and any other questions you may have are covered in the training. Our goal is to equip every client with the tools and knowledge they need to leverage their new LED Wall system.

Personal Support

Every stage within our process comes with an assigned LED pro to guide you through your options. From the consultation phase to the installation phase and past our post-installation, your dedicated Refresh LED professional will be ready to help. Rest assured you have easy access to our team at all times to answer your questions and support your vision.

Affordable Products

With an array of LED panel options to fit any application, our products are priced with you as the end-user in mind. Our multiple finance options allow us to make it as easy as possible for every client to work with Refresh.

24/7 Tech Support

Our technicians and project managers are on standby 24 hrs/day, 7 days/week to engage and troubleshoot any issues you may have. Whether it's equipment, software related or a general AV question we’re here to support your media team.

Financing Available

From leasing to traditional third-party financing, we offer a variety of convenient payment options which provide path toward making your LED vision a reality. For select clients, we also offer custom in-house financing options. Let's do this!

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