What Working With Refresh LED Actually Looks Like
By Nathanael Verones, Director of Marketing at Refresh LED
Quick answer: Working with Refresh LED follows a People First process. It starts with a listening-first consultation, moves to a free design mock-up and a transparent proposal, then design, manufacturing, and installation handled by one team, on-site training for your staff, and ongoing support backed by a dedicated service manager and a 4-year warranty. Most projects come together in about 4 to 8 weeks.
An LED video wall is a significant investment, and the company you choose matters as much as the panels you buy. At Refresh LED, we were built on a simple idea: enhancing your space should be a refreshing process, not a stressful one. Here is exactly what that looks like, from the first conversation to opening day and well beyond.
The Refresh LED process at a glance
- A listening-first consultation about your vision, space, and timeline
- A free, photoreal design mock-up and a transparent, itemized proposal
- Design, manufacturing, and installation handled by one team
- On-site training so your staff can run content with confidence
- Ongoing support, a dedicated service manager, and a 4-year warranty
It starts with listening, not selling
Before we talk pixel pitch or pricing, we want to understand you. Your vision, your space, your timeline, and what success looks like for your audience. We call it People Before Process, and it is the reason our clients describe working with us as a partnership rather than a transaction. You can see more about how we work on our process page.
You see it before you commit
Picturing a wall in your space is hard, so we remove the guesswork. Every client gets a free, photoreal design mock-up along with a transparent, itemized proposal. You will know what your wall will look like and what it will cost before you make any decision. If you would rather learn the fundamentals first, our buyer’s guide walks through sizing, pixel pitch, and budgeting in plain language.
We design, build, and install
Because we handle design, manufacturing, and installation, there is no finger-pointing between vendors when something needs attention. One team owns the outcome. Our project managers keep communication clear and delivery on time, so your launch date is a date you can count on.
How long does an LED video wall project take?
Every project is different, but most come together in about 4 to 8 weeks from approval to go-live, depending on the size and complexity of the wall. We map the timeline with you up front, so you always know what is happening and when.
Training that sets your team up to win
A great wall is only as good as the team running it. Before we leave, we provide on-site training so your staff feels confident managing content from day one, whether that is worship visuals, lecture material, event graphics, or a live production.
Support that doesn’t end at install
Every client gets a dedicated service manager and access to a support team seven days a week. Add spare parts on hand and a 4-year warranty that can be extended to 7, and you have a partner for the life of your display, not just the length of the sale.
Hear it from a client
You don’t have to take our word for it. When MarketScale set out to build a virtual production studio in Dallas, Texas, they partnered with us to bring it to life. Here is what that experience was like, in their own words.
See it in your space first
Whether you are planning for a sanctuary, a campus, a stage, a studio, or a lobby, the best next step is a simple conversation. Share your vision with us, and we will build a free design mock-up and tailored proposal so you can see exactly what is possible.
Start your project with a free mock-up →
Frequently Asked Questions
How does the LED video wall buying process work?
It begins with a listening-first consultation about your goals, space, and timeline. From there, Refresh LED builds a free design mock-up and a transparent proposal. Once approved, one team handles design, manufacturing, and installation, followed by on-site training and ongoing support.
How long does it take to install an LED video wall?
Most projects come together in about 4 to 8 weeks from approval to go-live, depending on the size and complexity of the wall. Your timeline is mapped out with you at the start so there are no surprises.
Do you provide a design mock-up before I buy?
Yes. Every client receives a free, photoreal design mock-up of their space along with a transparent, itemized proposal, so you can see the wall and understand the cost before committing.
Does Refresh LED handle installation, or just supply the panels?
Both. Refresh LED handles design, manufacturing, and installation as one team. That means a single point of accountability from the first conversation through go-live, with no finger-pointing between separate vendors.
What support and warranty come with a Refresh LED wall?
Every install includes a dedicated service manager, support seven days a week, and a 4-year warranty that can be extended to 7 years, along with spare parts planned into the project.
Can I finance an LED video wall?
Yes. Flexible financing is available and can be built into your proposal, making a high-impact wall more attainable and easier to fit within your budget.